Return Policy

1. Our Commitment to Customer Satisfaction

At Threxxonez, we stand behind the quality of Plant-Based Equilibrium. If you are not satisfied with your purchase for any reason, we offer a clear and fair returns process outlined in this policy.

2. Return Eligibility Window

You may request a return within 30 days of the date your order was delivered. Requests made after this period will not be accepted unless the product was defective, damaged in transit, or incorrect.

3. Eligible Reasons for Return

Returns may be initiated for the following reasons:

• You are not satisfied with the product (within the 30-day window).
• The product arrived damaged, defective, or in an unsatisfactory condition.
• You received an incorrect product.
• The product was not delivered within a reasonable time frame (subject to shipping carrier confirmation).

4. Conditions for Return

To qualify for a refund or return, the following conditions must be met:

• The return request must be submitted within 30 days of delivery.
• A valid proof of purchase (order confirmation) must be provided.
• For damaged or incorrect items, photographs of the product and packaging may be required.
• Products that have been tampered with, altered, or used in a manner inconsistent with their intended purpose may not be eligible for a full refund.

5. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact our customer support team at managers@threxxonez.world within the 30-day window.
2. Include your order number, the reason for the return, and any supporting information or photographs if applicable.
3. Our team will respond within 2 business days with instructions for completing your return, including a return shipping address if required.
4. Securely package the item and ship it as directed. We recommend using a trackable shipping service.

6. Return Shipping Costs

Where the return is due to a defective, damaged, or incorrect product, we will cover the cost of return shipping. For returns based on personal preference (change of mind), the customer is responsible for return shipping costs unless otherwise agreed.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome. If approved:

• Refunds will be processed to the original payment method within 7–10 business days of approval.
• You will receive an email confirmation once the refund has been issued.
• Please note that the time it takes for the refund to appear in your account may vary depending on your bank or card provider.

If the return does not meet the conditions stated in this policy, we will contact you to discuss the available options.

8. Non-Returnable Items

The following items are not eligible for return or refund:

• Products returned after the 30-day eligibility window (unless covered by exception above).
• Products that show clear signs of misuse, tampering, or damage not caused by transit.
• Opened products where the seal has been broken and no defect or incorrect delivery has been identified (returns based on personal preference may still qualify — contact us).

9. EU / EEA Consumer Rights

If you are located in the European Union or European Economic Area, you may have the right to cancel your order and receive a full refund within 14 calendar days of delivery under the EU Consumer Rights Directive (2011/83/EU), without providing a reason ("cooling-off period"). To exercise this right, please contact us at managers@threxxonez.world within 14 days of receiving your order.

This statutory right exists in addition to and does not limit any other rights provided under applicable consumer protection legislation.

10. Contact Us

For all return-related enquiries, please reach out to us:

• Email: managers@threxxonez.world
• Postal Address: Threxxonez, 500 Boylston St, Boston, MA 02116, United States

We aim to respond to all enquiries within 2 business days.